Résumé
EDUCATION
University of Washington (UW), Seattle WA, USA
MS Human Centered Design & Engineering, June 2020
BS Psychology, June 2015
BA Law, Societies, & Justice (Honors), June 2015
EXPERIENCE
Senior User Researcher, Sept 2023 – June 2024
User Researcher, June 2021 – Sept 2023
University Information Services, University of Cambridge – Cambridge, England
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Kicked-off 5 year IT transformation project with discovery research including stakeholder interviews & service blueprinting to shape vision
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Triangulated findings from surveys, group interviews, & 1:1 interviews to establish service design problem statements, user needs, + personas
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Conceived & led half-day co-design sessions for a total of 30+ people resulting in validated service design requirements
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Prepared & executed usability & content testing to inform help website
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Organized & facilitated week-long design sprints for an agile team of 8 resulting in updated design of an online form
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Mentored junior user researchers & university staff in research methods
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Evangelized user centered ways of working through team workshops
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Led project to establish user research insights repository
Product Intern – Insights Team, June 2020 – June 2021
Waymo LLC – Mountain View, CA, USA
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Planned & implemented in-depth interviews for generative research, which informed product strategy
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Spear-headed a longitudinal survey through survey platform selection, question design, & deployment, to track product performance
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Led remote participatory design & concept testing sessions as an effort to inform new design feature
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Collaborated with design, legal, comms, policy, & product management teams to advocate for research findings & ensure a lasting impact
User Research Intern, Feb 2020 – May 2020
KLOA - Seattle, WA, USA
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Led generative research to shape preliminary designs for a blogging platform
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Planned & drafted concept testing study for future design exploration
Graduate Teaching Assistant, April 2019 – June 2020
University of Washington– Seattle, WA, USA
Intro to User Centered Design (HCDE 318), Intro to Design Thinking (TECHIN 521), Intro to User Research (HCDE 313)
• Collaborated with the lead instructor to update curriculum for remote learning
• Graded assignments for class of 26 students & provided guidance for project planning
• Provided constructive feedback to students throughout the user centered design process
• Taught a 3 hour studio class of 26 students once/wk & facilitated user research activities focused on direct observation, interviewing, & surveys
• Mentored & provided feedback to students as they ran user research studies
Qualitative User Research Intern, June 2019 – Sep 2019
Twitter - San Francisco, CA, USA
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Synthesized quantitative data & facilitated team discussions to identify top objectives for a foundational qualitative user research study
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Created a screener, research plan, & interview guide to drive the research project
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Selected & interviewed 12 participants for 1.5 hours each
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Coded qualitative data, prioritized study findings, & presented actionable recommendations to the team
Clinical Research Assistant – PAVIR, Mar 2016 – Sep 2018
Insomnia Research Lab - Palo Alto, CA, USA
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Collaborated with interdisciplinary teams to create study procedures across 3 Veterans Affairs sites
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Clinically interviewed, managed, & equipped 20+ participants/mo for sleep studies
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Designed recruitment materials/strategies & recruited 100+ participants
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Trained 3 research assistants in clinical interviewing & sleep study protocols
VOLUNTEERISM
Research Volunteer - Co-Designing with Older Adults, Sep 2019 – June 2020
University of Washington– Seattle, WA, USA
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Conducted literature reviews & assisted in planning co-design sessions with older adults
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Participated in 2-hour long co-design sessions, once a week for 6 weeks
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Worked closely with 2 older adults to explore health & wellness through a user centered design lens
SKILLS
Research Study Design
Qualitative Research
Qualitative Interviewing
Thematic analysis
Contextual inquiry
Direct observation
Usability testing
Co-Design
Qualtrics