EDUCATION

 

University of Washington (UW), Seattle WA, USA

 

MS Human Centered Design & Engineering, June 2020                                              

 

BS Psychology, June 2015

BA Law, Societies, & Justice (Honors), June 2015

 

 

EXPERIENCE

 

User Researcher, Jun 2021 – Present

University Information Services, University of Cambridge – Cambridge, UK

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• User research lead on IT services for academic research at the University of Cambridge

• Gathered baseline perceptions of IT services through design, launch, & analysis of a university-wide survey

• Planned, facilitated, and triangulated findings from workshops & 1:1 interviews across three groups of internal users to identify opportunities for service transformation

• Leading three co-design sessions with researchers & administrators to explore how we might approach increasing process transparency in our academic research services

 

Product Intern – Insights Team, Jun 2020 – Jun 2021

Waymo LLC – Mountain View, CA, USA

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• Planned & implemented in-depth interviews for generative research, which informed product strategy

• Spear-headed a longitudinal survey through survey platform selection, question design, & deployment, to track product performance

• Led remote participatory design & concept testing sessions as an effort to inform new design feature

• Collaborated with design, legal, comms, policy, & product management teams to advocate for research findings & ensure a lasting impact

 

User Research Intern, Feb 2020 – May 2020

KLOA - Seattle, WA, USA

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• Led generative research to shape preliminary designs for a blogging platform

• Planned & drafted concept testing study for future design exploration

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Graduate Teaching Assistant, April 2019 – June 2020

University of Washington– Seattle, WA, USA

Intro to User Centered Design (HCDE 318), Intro to Design Thinking (TECHIN 521), Intro to User Research (HCDE 313)

• Collaborated with the lead instructor to update curriculum for remote learning
• Graded assignments for class of 26 students & provided guidance for project planning
• Provided constructive feedback to students throughout the user centered design process
• Taught a 3 hour studio class of 26 students once/wk & facilitated user research activities focused on direct observation, interviewing, & surveys
• Mentored & provided feedback to students as they ran user research studies

 

Qualitative User Research Intern, Jun 2019 – Sep 2019

Twitter - San Francisco, CA, USA

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• Synthesized quantitative data & facilitated team discussions to identify top objectives for a foundational qualitative user research study

• Created a screener, research plan, & interview guide to drive the research project

• Selected & interviewed 12 participants for 1.5 hours each

• Coded qualitative data, prioritized study findings, & presented actionable recommendations to the team

 

Clinical Research Assistant – PAVIR,  Mar 2016 – Sep 2018

Insomnia Research Lab - Palo Alto, CA, USA

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• Collaborated with interdisciplinary teams to create study procedures across 3 Veterans Affairs sites

• Clinically interviewed, managed, & equipped 20+ participants/mo for sleep studies

• Designed recruitment materials/strategies & recruited 100+ participants

• Trained 3 research assistants in clinical interviewing & sleep study protocols

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VOLUNTEERISM

 

Research Volunteer - Co-Designing with Older Adults, Sep 2019 – Jun 2020

University of Washington– Seattle, WA, USA

• Conducted literature reviews & assisted in planning co-design sessions with older adults

• Participated in 2-hour long co-design sessions, once a week for 6 weeks

• Worked closely with 2 older adults to explore health & wellness through a user centered design lens

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SKILLS

Research Study Design

Qualitative Research

Qualitative Interviewing

Thematic analysis

Contextual inquiry

Direct observation

Usability testing 

Participatory Design Facilitation

Qualtrics